FAQ

Yes, we specialize in fully customized eyewear! From frame design to functional details, we work closely with you to create glasses that match your exact specifications. Here's how our customization process works:

"Our mainly material is :Acetate, TR90 ,Metal ,Titanium .

For your convenience and security, we offer a variety of trusted payment options:

Quality is the foundation of our brand.

Frame Warranty: Typically covers manufacturing defects (e.g., broken hinges, frame cracking) for 1–2 years. Excludes damage from accidents, improper use, or normal wear and tear.

Yes, we provide sample orders! For newly developed designs, we highly recommend starting with a sample to ensure all details meet your expectations before mass production.

Timeless Factory has successfully obtained the prestigious BSCI certification, demonstrating our commitment to ethical business practices and social responsibility. Our products meet the highest international quality and safety standards, including European CE certification, US FDA compliance, and ANSI Z87.1 certification, as well as the UKCA marking for the British market. With a strong global presence, we primarily serve discerning clients across Europe and North America, with significant market shares in Germany, Italy, and the United Kingdom.

For the delivery time of the production, we need to have a detailed discussion after we saw your finishing design.